Why do I not receive a confirmation email for a new appointment?

Created by Calenso Support, Modified on Thu, 18 Jul at 1:49 PM by Calenso Support

This article explains why you may not receive a confirmation email for a new appointment and how to resolve this issue.

Reasons for Not Receiving Confirmation Emails

Check Email Address
Ensure your email address is entered correctly.
Notification Settings
Check which areas are set to receive notifications about new appointments:
- Company
- Booked Resource
- Company and Booked Resource
- Branch
- Branch and Booked Resource
- Partner and Branch
Group Appointments and Resources
Ensure you are assigned as a bookable resource for group appointments to receive notifications.
SMS Notifications
If SMS notifications are enabled but no credit card is on file, you will not receive confirmations as SMS is a paid service.
Next Steps
If issues with confirmation emails persist, please contact support.