How to use the Support Portal

TABLE OF CONTENT    

• Create an account
• Create a ticket

Do you have questions about Calenso or have you discovered a bug? Then simply create a ticket via our support portal. 

To use the support portal, you should first create an account.

Create an account

1. To access the support portal, go to support.calenso.com

2. To create an account, click on "Register

3. Enter your name and email address. Confirm that you are not a robot and click on "Register".

4. A confirmation email will be sent to you with a link that you need to click on. Also check your spam folder.

5. The link will take you to a page where you can enter your password.

6. now you are ready to go! 

Create a ticket

1. if you are not already logged in, log in first. 

2. Then click on "New support ticket".

3. Give the ticket a subject and describe your request. The more detailed the description, the better we can help you. If you have made a screenshot, you can attach it below. Then click on "Send". 

4. The ticket is now with us and we will process it as soon as possible. You can check the status of your ticket at any time by clicking on "Check ticket status". 

5. Click on the open ticket. If you have any additions, you can tell us about them right in the ticket. You will see our replies and you can reply to our message. 

6. When the problem is solved, you can click on "Mark ticket as closed".