Create a New Ticket in the Help-Center

This article explains how to create a new ticket in the Calenso Support Portal. This will help you ask questions or report issues.

Table of content

• Create an Account
  • Registration
  • Confirmation 
  • Set Password 
• Create a Ticket
  • Login 
  • Enter Ticket Details 
  • Check Ticket Status 
  • Edit Ticket 
  • Close Ticket 

Create an Account

Registration

1. Visit support.calenso.com.
2. Click on "Register".
3. Enter your name and email address.
4. Confirm you are not a robot and click "Register".

Confirmation 

1. You will receive a confirmation email with a link.
2. Click the link in the email. Check your spam folder if needed.

Set Password 

1. The link will direct you to a page where you can set a password.

Create a Ticket

Login 

1. Log in to the Support Portal.

Enter Ticket Details 

1. Click "New Support Ticket".
2. Enter a subject and describe your issue.
3. Add a screenshot if necessary.
4. Click "Submit".

Check Ticket Status 

1. Click "Check Ticket Status" to see the progress of your ticket.

Edit Ticket 

1. Open the ticket and add additional information if needed.

Close Ticket 

1. Click "Mark Ticket as Closed" once the issue is resolved.