# Calenso Help Center > Calenso is a Swiss online appointment scheduling platform for businesses. This help center provides guides, tutorials, integration docs, and monthly release notes. - Homepage: https://calenso-helpcenter.lovable.app - English: https://calenso-helpcenter.lovable.app/en - Deutsch: https://calenso-helpcenter.lovable.app/de - Support: https://calenso-helpcenter.lovable.app/en/support - Create Ticket: https://calenso-helpcenter.lovable.app/en/create-ticket ## Administration - [Absences](https://calenso-helpcenter.lovable.app/en/absences): Manage absences in Calenso: Vacation, holidays, recurring absences and branch closures. - [Availabilities](https://calenso-helpcenter.lovable.app/en/availabilities): Configure availabilities in Calenso: Working hours, exceptions, service-specific times and priorities. - [Multi-Tenant Management](https://calenso-helpcenter.lovable.app/en/multi-tenant): Multi-tenant management in Calenso: Create sub-tenants, log in as administrator, clone partners. - [Notifications](https://calenso-helpcenter.lovable.app/en/notifications): Notifications in Calenso: Email and SMS sending via Brevo, templates, tracking and logging. - [Workflows](https://calenso-helpcenter.lovable.app/en/workflows): Workflows in Calenso: Triggers, actions, time-based automations and predefined templates. ## Appointment Management - [Appointments](https://calenso-helpcenter.lovable.app/en/appointments): Everything about appointments in Calenso: Status, booking process, rescheduling, cancellation and buffer times. - [Conference Appointments](https://calenso-helpcenter.lovable.app/en/conference-appointments): Conference appointments in Calenso: Appointments with multiple staff members - fixed or attribute-based for complex meeting scenarios. - [Group Appointments](https://calenso-helpcenter.lovable.app/en/group-appointments): Group appointments and events in Calenso: Slots, participant management, waitlists and recurring events. ## Booking Process - [Booking Questions](https://calenso-helpcenter.lovable.app/en/booking-questions): Custom booking questions in Calenso: Question types, validation and assignment to services. - [Booking Widget](https://calenso-helpcenter.lovable.app/en/booking-widget): Booking widget in Calenso: Widget types, embedding options, URL parameters and customisation options. - [Postcode Routing](https://calenso-helpcenter.lovable.app/en/postcode-routing): Postcode routing in Calenso: Automatic branch assignment based on customer postcode, import and configuration. - [Smart Widget](https://calenso-helpcenter.lovable.app/en/smart-widget): The Smart Widget is a standalone booking widget with a guided, multi-step appointment booking process. It is embedded on customer websites via iframe URL and offers extensive configuration options through context parameters. ## Contract & Support - [Service Level Agreement (SLA)](https://calenso-helpcenter.lovable.app/en/sla-service-level-agreement): Guaranteed response and resolution times in the Enterprise Plan with optional extensions like On-Call Service and TAM. ## Customers - [Customer Management](https://calenso-helpcenter.lovable.app/en/customer-management): Customer management in Calenso: Customer data, history, blocking, import and export. ## Getting Started - [Account Settings and Profile](https://calenso-helpcenter.lovable.app/en/account-settings): Account settings in Calenso: Company information, user profile, timezone and language settings. ## Guides - [Booking Page URL Parameters](https://calenso-helpcenter.lovable.app/en/booking-page-parameters): Complete guide for customizing the Calenso booking page with URL parameters for pre-selection, customer data, and tracking. - [Microsoft 365 Calendar and Teams Integration Guide](https://calenso-helpcenter.lovable.app/en/office365-enterprise-integration): Setup of a Microsoft Enterprise Application for automatic calendar synchronization and Microsoft Teams meeting creation in Calenso. - [Web Component Widget Integration](https://calenso-helpcenter.lovable.app/en/web-component-widget-integration): Complete guide for integrating the Calenso booking widget as a Web Component with all attributes and framework examples. - [iFrame Widget Integration](https://calenso-helpcenter.lovable.app/en/iframe-widget-integration): Complete guide for integrating the Calenso booking widget via iFrame with all parameters, height adjustment, and data communication. ## Integrations - [API Access](https://calenso-helpcenter.lovable.app/en/api-access): API access in Calenso: API keys, authentication, scopes and usage limits. - [Discounts and Vouchers](https://calenso-helpcenter.lovable.app/en/discounts-vouchers): Voucher and discount system in Calenso: Coupon types, vouchers, redemption conditions and balance. - [External Calendars and Synchronisation](https://calenso-helpcenter.lovable.app/en/external-calendars): Calendar synchronisation in Calenso: Google, Office 365, Exchange, CalDAV and iCloud integration. - [Meeting Providers](https://calenso-helpcenter.lovable.app/en/meeting-providers): Online meeting integrations in Calenso: Zoom, Teams and other video conferencing providers for automatic meeting creation. - [Online Payment](https://calenso-helpcenter.lovable.app/en/online-payment): Online payments in Calenso: Stripe, PayPal, Saferpay, refunds and tax handling. - [Webhooks](https://calenso-helpcenter.lovable.app/en/webhooks): Webhooks in Calenso: Event notifications, configuration, retry logic and security. ## Integrations & Third Party - [Adobe Analytics Integration](https://calenso-helpcenter.lovable.app/en/integration-adobe-analytics): Set up Adobe Launch Tracking in Calenso: script integration, custom events and booking tracking. - [BSI Integration](https://calenso-helpcenter.lovable.app/en/integration-bsi): BSI CRM integration for appointment booking and customer data synchronization with BSI Software. - [Bexio Integration](https://calenso-helpcenter.lovable.app/en/integration-bexio): Bexio integration for automatic invoice creation and contact synchronization with Calenso bookings. - [Brevo Integration (Sendinblue)](https://calenso-helpcenter.lovable.app/en/integration-brevo): Brevo (formerly Sendinblue) integration for SMS messaging and email marketing with Calenso bookings. - [CalDAV Integration](https://calenso-helpcenter.lovable.app/en/integration-caldav): Synchronize CalDAV calendars with Calenso - supports Nextcloud, OwnCloud, Zimbra and other CalDAV servers. - [Calendly Integration](https://calenso-helpcenter.lovable.app/en/migration-calendly): Automatically import Calendly data into Calenso: employees, availabilities, services, and booking questions. - [Cisco Webex Integration](https://calenso-helpcenter.lovable.app/en/integration-cisco-webex): Automatically create Cisco Webex Meetings with Calenso bookings for professional video conferencing. - [Custom SMTP Server](https://calenso-helpcenter.lovable.app/en/integration-smtp): Send emails via your own SMTP server for maximum data control and privacy. - [Dormakaba Integration](https://calenso-helpcenter.lovable.app/en/integration-dormakaba): Dormakaba integration for automatic access control for Calenso appointments. - [GoToMeeting Integration](https://calenso-helpcenter.lovable.app/en/integration-gotomeeting): Automatically create GoToMeeting sessions for Calenso bookings for online meetings and video conferences. - [Google Analytics Integration](https://calenso-helpcenter.lovable.app/en/integration-google-analytics): Google Analytics integration for booking tracking and conversion measurement in the Calenso widget. - [Google Calendar Integration](https://calenso-helpcenter.lovable.app/en/integration-google-calendar): Bidirectionally synchronize Google Calendar with Calenso for automatic availability checking. - [Google Tag Manager Integration](https://calenso-helpcenter.lovable.app/en/integration-google-tag-manager): Set up Google Tag Manager in Calenso: GTM container, data layer events and booking tracking. - [Integrations & Third Party](https://calenso-helpcenter.lovable.app/en/integrations): Overview of all Calenso integrations with third-party systems - [InxMail Integration](https://calenso-helpcenter.lovable.app/en/integration-inxmail): InxMail integration for professional email marketing and newsletter automation with Calenso booking data. - [Lexoffice Integration](https://calenso-helpcenter.lovable.app/en/integration-lexoffice): Lexoffice integration for automatic invoicing and accounting for Calenso bookings. - [Metaverse Integration](https://calenso-helpcenter.lovable.app/en/integration-metaverse): Metaverse integration for immersive virtual meetings and 3D experiences for Calenso appointments. - [Microsoft Azure App Integration](https://calenso-helpcenter.lovable.app/en/integration-microsoft-azure): Set up Microsoft Azure App for Enterprise authentication and SSO with Calenso. - [Microsoft Exchange Integration](https://calenso-helpcenter.lovable.app/en/integration-microsoft-exchange): Synchronize Microsoft Exchange Server with Calenso for on-premise calendar integration and availability synchronization. - [Microsoft Teams Integration](https://calenso-helpcenter.lovable.app/en/integration-microsoft-teams): Automatically create Microsoft Teams meetings for Calenso bookings for professional video conferences. - [Office 365 / Outlook Integration](https://calenso-helpcenter.lovable.app/en/integration-office365): Synchronize Microsoft Office 365 and Outlook calendar with Calenso for availability synchronization and calendar entries. - [PayPal Integration](https://calenso-helpcenter.lovable.app/en/integration-paypal): PayPal integration for international online payments with Calenso bookings. - [SMS API Integration](https://calenso-helpcenter.lovable.app/en/integration-sms-api): Generic SMS API integration for flexible SMS notifications with any SMS gateway. - [Saferpay Integration](https://calenso-helpcenter.lovable.app/en/integration-saferpay): Saferpay integration for secure Swiss online payments with Calenso bookings. - [Stripe Integration](https://calenso-helpcenter.lovable.app/en/integration-stripe): Stripe integration for online payments with Calenso bookings - credit card, TWINT, invoice and more. - [Swisscom Integration](https://calenso-helpcenter.lovable.app/en/integration-swisscom): Swisscom Business SMS integration for Enterprise SMS delivery with Calenso bookings. - [Unblu Integration](https://calenso-helpcenter.lovable.app/en/integration-unblu): Unblu integration for secure video consultation and co-browsing with Calenso appointments. - [Zoom Integration](https://calenso-helpcenter.lovable.app/en/integration-zoom): Automatically create Zoom Meetings with Calenso bookings for reliable video conferences. - [eCall SMS Integration](https://calenso-helpcenter.lovable.app/en/integration-ecall): eCall SMS integration for reliable Swiss SMS notifications for Calenso appointments. - [healthApp Integration](https://calenso-helpcenter.lovable.app/en/integration-healthapp): healthApp integration for Swiss healthcare providers with Calenso appointment booking. - [iCloud Calendar Integration](https://calenso-helpcenter.lovable.app/en/integration-icloud): Synchronize iCloud Calendar with Calenso for Apple users and automatic availability checking. ## Privacy & Security - [Subprocessors](https://calenso-helpcenter.lovable.app/en/subprocessors): List of all Calenso subprocessors including purpose, location, and change history per GDPR/FADP requirements. ## Release Notes - [Release Notes April 2025](https://calenso-helpcenter.lovable.app/en/release-notes-2025-04): Release Notes April 2025: 10 new features and 13 improvements. Overview of all changes and updates. - [Release Notes August 2025](https://calenso-helpcenter.lovable.app/en/release-notes-2025-08): Release Notes August 2025: 10 new features and 12 improvements. Article number filter, M365 sensitivity status, and value vouchers. - [Release Notes December 2025 & January 2026](https://calenso-helpcenter.lovable.app/en/release-notes-2025-12-2026-01): Angular 20 upgrade, AUD/NZD currencies, extended workflow placeholders, no-show feature, and Zapier integration. - [Release Notes February 2025](https://calenso-helpcenter.lovable.app/en/release-notes-2025-02): Release Notes February 2025: 6 new features and 11 improvements. Overview of all changes and updates. - [Release Notes February 2026](https://calenso-helpcenter.lovable.app/en/release-notes-2026-02): JRNI Business, booking limits, new registration process, analytics for all subscriptions, and granular permissions. - [Release Notes January 2025](https://calenso-helpcenter.lovable.app/en/release-notes-2025-01): Release Notes January 2025: 4 new features and 14 improvements. Overview of all changes and updates. - [Release Notes July 2025](https://calenso-helpcenter.lovable.app/en/release-notes-2025-07): Release Notes July 2025: 7 new features and 7 improvements. Spam rules, OTP for bookings, and company-wide calendar connections. - [Release Notes June 2025](https://calenso-helpcenter.lovable.app/en/release-notes-2025-06): Release Notes June 2025: 10 new features and 9 improvements. ISO 27001:2022, customer import via Excel, and Friendly Captcha. - [Release Notes March 2025](https://calenso-helpcenter.lovable.app/en/release-notes-2025-03): Release Notes March 2025: 3 new features and 8 improvements. Overview of all changes and updates. - [Release Notes March 2026](https://calenso-helpcenter.lovable.app/en/release-notes-2026-03): New dashboard design, resource planning, HubSpot integration, ICS settings, workflow editor improvements, and cross-selling in Smart Widget. - [Release Notes May 2025](https://calenso-helpcenter.lovable.app/en/release-notes-2025-05): Release Notes May 2025: 10 new features and 9 improvements. Overview of all changes and updates. - [Release Notes November 2025](https://calenso-helpcenter.lovable.app/en/release-notes-2025-11): Release Notes November 2025: 8 new features and 15 improvements. Overview of all changes and updates. - [Release Notes October 2025](https://calenso-helpcenter.lovable.app/en/release-notes-2025-10): Release Notes October 2025 (v8.1.0): External booking validation, system status dashboard, add-ons in booking process, and OTP extensions. - [Release Notes September 2025](https://calenso-helpcenter.lovable.app/en/release-notes-2025-09): Release Notes September 2025 (v8.0.0): Timezone support, new currencies, voucher validation, and extended widget integration. ## Reports - [Analytics and Reports](https://calenso-helpcenter.lovable.app/en/analytics): Comprehensive overview of analytics features in Calenso for analysing booking behaviour, revenue, and staff utilisation. ## Resources - [Branches](https://calenso-helpcenter.lovable.app/en/branches): Manage branches and locations in Calenso: Opening hours, address, staff assignment. - [Services](https://calenso-helpcenter.lovable.app/en/services): Configure services in Calenso: Duration, pricing, meeting types and staff assignments. - [Staff and Resources](https://calenso-helpcenter.lovable.app/en/staff-resources): Manage staff and resources in Calenso: Roles, permissions, availabilities and calendar connections. ## Security - [Audit Logs](https://calenso-helpcenter.lovable.app/en/audit-logs): Audit logs in Calenso: Change logging, user actions and compliance documentation. - [IP Addresses](https://calenso-helpcenter.lovable.app/en/ip-addresses): Calenso IP addresses for firewall whitelisting and enterprise integrations like Microsoft Entra ID. - [Security Features](https://calenso-helpcenter.lovable.app/en/security): Security features in Calenso: Two-factor authentication, SSO, CAPTCHA, customer blocking and data protection. - [Single Sign-On (SSO) with Azure Entra ID](https://calenso-helpcenter.lovable.app/en/sso-azure-entra-id): Set up SSO login via Microsoft Azure Entra ID – app registration, redirect URIs, auto-provisioning and troubleshooting. ## Support - [Support](https://calenso-helpcenter.lovable.app/en/support): Support options in Calenso: Self-service, email support, callback service and personal account manager depending on subscription.